Refund & Damage Policy

Damaged on Arrival

We take packaging seriously. Every piece is individually wrapped in protective materials before shipping. However, international shipping involves multiple handoffs, and we cannot guarantee against all damage.

If your item arrives damaged, please contact us within 48 hours of delivery at leodyu498@gmail.com.

To process your claim, you must provide:

• A photo of the outer shipping box (showing any external damage)
• A photo of the inner packaging (showing how the item was packed)
• A clear photo of the damaged item(s)

Damage claims submitted after 48 hours of confirmed delivery may not be accepted, as we cannot distinguish post-delivery handling from shipping damage.

Based on the photos and our review, we will offer one of the following:

• A replacement of the damaged piece (subject to stock availability)
• A partial refund proportional to the damage
• A full refund if the item is not usable and replacement is unavailable

Cancellations Before Dispatch

If you change your mind before we ship your order, contact us as soon as possible. Orders cancelled before dispatch will receive a full refund to the original payment method.

Because we confirm shipping manually and send payment links, there is typically a window of 24–48 hours between payment and dispatch. Please contact us immediately if you need to cancel.

Returns for Change of Mind

We accept returns for unused, unopened items in their original packaging within 14 days of delivery.

• The item must be unused and in its original packaging
• Return shipping costs are the buyer's responsibility
• We recommend using a tracked shipping method for returns
• A refund (minus original shipping cost) will be issued once we receive and inspect the item

We do not accept returns for items that have been opened, used, or are not in their original condition.

Shipping Costs & Refunds

Original shipping costs are generally non-refundable, with the following exceptions:

• The item was damaged during shipping
• We sent the wrong item
• We were unable to fulfill the order after payment

In those cases, shipping costs will be refunded in full.

Lost Packages

If tracking shows your package is lost or significantly delayed, contact us and we will work with the carrier to investigate. If a package is confirmed lost in transit, we will offer a replacement or full refund.

Contact

For all refund and damage requests, please email us at leodyu498@gmail.com with your order details and photos where applicable.

We are a small operation and genuinely want every customer to be happy with their purchase. We'll always do our best to resolve issues fairly and promptly.